Frequently Asked Questions
Genesis™ Beta Program
What is the Lighting Science Beta Program?
The Lighting Science beta program allows users to try out pre-released products at a discounted price. The feedback you provide on the product and software helps us to identify issues, fix them and make Lighting Science products even better. It is important to remember that since the product and software has not been commercially released, there may be errors or inaccuracies and may not function as well as commercially released software. As a participant in the Lighting Science Beta Program, you will be eligible to receive all software updates at no additional cost.
How do I provide my feedback to Lighting Science?
Feedback, support & suggestions can be provided via email to firstname.lastname@example.org or through the software/app interface.
Who can participate?
Participation in the Lighting Science Beta Program is open to the recipients of the offer along with people they share the offer with.
Are the any monthly costs or fees associated with the program?
There are no monthly costs or fees associated with the Lighting Science Beta Program. Once you make the initial purchase of the Genesis™ products at the Beta Program price - you will be eligible for the latest software releases at no additional cost.
What kind of compensation do I receive for testing?
The Lighting Science Beta Program is voluntary, and there is no compensation.
How does Lighting Science Beta Program contact me?
Lighting Science will correspond through email.
How do I receive the latest software update on the Genesis™ Lamp?
Lighting Science will notify users via email as well as push notification on any software updates.
Who should I contact if I have questions on the Genesis™ Lamp?
Contact the Lighting Science Customer Support Team with any technical questions on the Genesis™ lamp. Hours Monday-Friday 8a-5p EST. CustomerService@lsgc.com or 321-779-5520