Customer Service

Lighting Science Corporate HQ

1350 Division Road, Suite 204
West Warwick RI 02893, USA

Lighting Science R&D

811 N Atlantic Ave
Cocoa Beach, FL 32931

Phone: 321.779.5520
Fax: 321.779.5521
Email: customerservice@lsgc.com

SUPPORT

Shipping

Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges. Unfortunately, at this time, we cannot accept international orders. All orders are shipped by UPS, and we do not ship to P.O. Boxes.

Returns

Our goal is to be sure that our customers are satisfied with their purchase. If you are not satisfied with the product shipped to you, you may request to return the merchandise for a refund within 30 days of the invoice date. Merchandise must be in brand-new condition and in original packaging.

Please email or call the Lighting Science Customer Support team with Return Requests for defective items. All returns must be approved and returned. Shipping costs are not refundable.

Damages

If a product is received damaged, we must be notified within three working days from date of receipt. We will replace the damaged product at no charge and no shipping, or arrange for refund.

Refunds

According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card, etc.) an attempt on our part has to be made at least once. If the attempt fails, a company check will be sent to the purchaser. This process can delay the time taken to receive the refund.

Warranty

All Lighting Science lamps are warrantied to be free from defects in materials and workmanship for a period of 5 years or 25,000 hours of operation. To view the full warranty, click here.